aace67 Terms and Conditions

1. Introduction and Consent

aace67 (referred to as "the Platform", "we" or "the Authority") provides a safe and reliable online gaming and casino service for players in Bangladesh. These terms and conditions ("Terms") form a legal agreement between you and aace67.

By opening an account on the aace67 platform, playing games or using any of our services, you confirm that you have fully read, understood and agreed to abide by these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

2. Definitions

The key terms used in these conditions have the following meanings:

• "Platform" — aace67's website, app and all related services.
• "User" or "Player" — any person who has registered with aace67 or is using the platform.
• "Account" — the personal profile created through registration.
• "Balance" — the amount of money held in an account, made up of deposits, winnings and bonuses.
• "Bonus" — additional rewards or incentives provided by the platform.
• "Wagering Requirement" — the amount that must be wagered before bonus funds can be withdrawn.
• "KYC" (Know Your Customer) — the identity verification process.
• "BST" — Bangladesh Standard Time (UTC+6).

3. Eligibility and Registration

3.1 Age Requirement

To participate on aace67 you must be 21 years of age or older. Only users aged 21 and above may open an account and use the services. Registration by minors is strictly prohibited. Providing false information about your age will result in immediate account closure and all balances may be forfeited.

3.2 One Account Policy

Each individual may open only one aace67 account. Opening more than one account under the same person's name is prohibited. If multiple accounts are found, all accounts will be closed and deposited funds and bonuses may be forfeited.

3.3 Accurate Information

At the time of registration you are required to provide completely accurate, truthful and up-to-date information. aace67 reserves the right to close an account if incorrect or false information is provided. If any details change, the support team must be notified immediately.

4. Account Management

4.1 Login Security

It is your responsibility to keep your aace67 account username and password completely confidential. Do not share your login details with anyone. If you suspect unauthorised access to your account, notify the support team immediately.

4.2 Identity Verification (KYC)

aace67 may request identity verification at any time to ensure security and trustworthiness. Withdrawals may be temporarily suspended if the required documents are not provided. The following documents may typically be requested:

• National ID card (NID) or a copy of your passport
• Recent bank statement or proof of mobile banking transactions
• Proof of residence (utility bill, etc.)

4.3 Closing Your Account

You may request to close your account at any time through the support team. Please withdraw your available balance before closing your account. Withdrawals will be processed after all verification steps are completed.

5. Deposits and Withdrawals

5.1 Deposit Methods and Limits

aace67 currently supports deposits and withdrawals through the following payment methods:

5.2 Withdrawal Process

Withdrawal requests are generally processed within 10 to 45 minutes. However, additional time may be required for KYC verification or security review. Withdrawals must be made through the same payment method used for the deposit.

5.3 Transaction Verification

aace67 reserves the right to verify the source of any transaction. In the case of suspicious transactions, the authority may temporarily hold the payment and request additional information or documents.

6. Bonuses and Promotions

6.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. For example:

• Deposit ৳1,000 → ৳1,500 bonus → total balance ৳2,500
• Deposit ৳22,000 or more → maximum ৳15,000 bonus → total balance ৳37,000

A 10x wagering requirement must be met before the welcome bonus can be withdrawn. This means the bonus amount must be wagered ten times before the bonus funds become withdrawable.

6.2 Bonus Terms

• Each bonus offer has its own validity period; the bonus will be cancelled once it expires.
• Only wagers placed with real money count towards meeting the bonus requirements.
• Misuse of bonuses through multiple accounts or the same payment method is strictly prohibited.
• aace67 reserves the right to modify or cancel any bonus offer at any time.
• For promotional bonuses, conditions requiring wagers on specific games or categories may apply.

6.3 VIP Programme

aace67 offers four VIP tiers: Bronze, Silver, Gold and Platinum. Weekly cashback benefits are available at each tier. Advancement to a higher tier depends on the player's activity and contributions. aace67 reserves the right to modify VIP benefits.

7. Gaming Rules

7.1 Game Results

All games on aace67 are operated under fair play principles. Random Number Generator (RNG) technology is used to determine game outcomes. Once a game round has started, its result is considered final.

7.2 Technical Errors

If any game round remains incomplete due to a technical error or server issue, the wagered funds will be returned. Any abnormal or impossible winnings displayed as a result of a technical error will be considered void.

7.3 Game Provider Rules

aace67 features games from various providers such as PG Soft, Pragmatic Play, JILI, Spribe and others. Each game provider's own rules may apply and are available within the game interface.

8. Prohibited Activities

The following activities are strictly prohibited and may result in account closure and legal action:

• Operating an account using another person's identity or information
• Using software bots, auto-clickers or any automated tools
• Exploiting weaknesses in the game system to gain an unfair advantage
• Abusing bonuses through the use of multiple accounts
• Conducting money laundering or any illegal financial activity
• Harassing or defrauding other users of the platform
• Attempting unauthorised access to aace67's servers or systems
• Infringing the intellectual property rights of the platform

9. Responsible Gaming

aace67 takes responsible gaming very seriously. Online gaming is for entertainment, not as a source of income. Players are encouraged to remain mindful of the following:

• Only play with money you can afford to lose.
• Set time limits and stick to them.
• Do not increase your bets out of emotion.
• Avoid increasing your wager amount to try to recover losses.
• Be aware of whether gaming is affecting your family or professional life.

If you feel your gaming habits are getting out of control, contact us through our 24/7 live chat. We can help you set up self-exclusion or deposit limits. For more information, please read our Responsible Gaming page.

10. Privacy and Security

aace67 gives the highest priority to protecting your personal information. All data is secured with SSL encryption technology. We do not sell or share your personal information with third parties.

To learn more about how your information is collected, stored and used, please read our Privacy Policy.

• Use a strong password to keep your account information secure.
• Avoid logging in on public or shared devices.
• Always log out after using your account.
• Report any suspicious activity to us immediately.

11. Service Suspension and Closure

11.1 Temporary Suspension

aace67 may temporarily suspend its service for the following reasons:

• System maintenance and upgrades
• Security review
• Resolution of technical issues
• Issues related to third-party game providers

11.2 Account Closure

aace67 reserves the right to close an account without prior notice in the following cases:

• Violation of these terms and conditions
• Fraudulent activity
• Providing false information
• Participation in prohibited activities

After an account is closed, requests to withdraw any valid balance can be made through the support team, and will be processed once the investigation is complete.

12. Limitation of Liability

aace67 bears no liability for the following:

• Game rounds left incomplete due to internet disconnection
• Service interruptions caused by third-party technical issues
• Damage caused by problems with your device or software
• Unforeseen circumstances (force majeure) such as natural disasters or government restrictions

In any circumstance, aace67's total liability will be limited to the amount deposited by you in that game session.

13. Dispute Resolution

If you have any dispute or complaint with aace67, please contact our support team first. We take every complaint seriously and strive to resolve it quickly and fairly.

13.1 Complaint Process

• Step 1: Report the issue via 24/7 live chat.
• Step 2: Send a detailed description of the issue by email to ([email protected]).
• Step 3: Our team will investigate and respond within a specified timeframe.

13.2 Game Result Disputes

In the event of a dispute over game results, the game provider's server logs will be considered the final evidence. It is not possible to change the outcome after a game round has started.

14. Changes to Terms and Conditions

aace67 reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:

• The updated terms and conditions will be published on this page.
• The date of the change will be noted at the top of the page.
• For significant changes, a notification may be sent to the registered email address.
• Continuing to use the platform after changes have been made will be considered acceptance of the new terms and conditions.

It is recommended to check this page regularly so that you remain aware of the latest terms and conditions.

15. Contact

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: Support available 24/7 in Bengali
• Email: [email protected]

Our support team is active at all times according to BST (UTC+6) and is committed to resolving your issues promptly.